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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rosana Pauta Ortiz

Rosana Pauta Ortiz

February 18, 2026

1  out of  5
rating by Rosana Pauta Ortiz
"Esta oficina de State Farm me indicó cancelar mi póliza de seguro de vivienda porque se emitiría una nueva cobertura. Minutos después, me informaron que la póliza no fue aprobada, dejando mi casa sin seguro. Mi póliza anterior estaba pagada hasta septiembre de 2026 y tengo más de 20 años sin reclamaciones. En lugar de resolver la situación, ofrecieron menor cobertura a un costo más alto y no han proporcionado documentación por escrito ni respuestas oportunas. La falta de responsabilidad y comunicación me ha causado un estrés extremo y puso mi hogar en riesgo. Ningún propietario debería quedar sin respuestas en una situación tan seria."
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Erick Molina

February 18, 2026

1  out of  5
rating by Erick Molina
"I am extremely disappointed with the handling of my mother’s insurance situation by this State Farm office. After more than over 20 years of homeowners insurance with no claims, she was contacted and offered savings if she moved my homeowners policy. After completing all required questions, she was advised to cancel her existing policy because coverage with State Farm was being issued. Shortly after the cancellation was processed, she was informed that the new policy was not approved, leaving her home uninsured. Her prior policy had been paid in advance and was active through September 2026. Since then, she has struggled to obtain clear answers or meaningful assistance to resolve the situation. The lack of accountability and follow-through has caused significant stress and placed my mother’s home at risk. No homeowner should be instructed to cancel an active policy before new coverage is fully approved and bound. I hope this review prompts immediate improvements in the company’s processing of advising clients."
We responded:
"Erick, Thank you for bringing this matter to our attention. Please accept our apology for the inconvenience we've caused. Your review is concerning to us and we need to know more. Please call +1 718-987-6601 to speak with someone from our team. Respectfully, Nereyda Perez"
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Adrian Aybar

January 29, 2026

5  out of  5
rating by Adrian Aybar
"Muchas gracias Angie la ayuda y la atención que recibimos fue sin ningún la mejor gracias por todo definitivamente recomendaré este servicio"
We responded:
"¡Muchísimas gracias por su excelente reseña, Adrian! Nos alegramos de que haya tenido una experiencia positiva con el equipo de Nereyda Perez, agente de State Farm, aquí en Staten Island. "
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Kelly Drayton

January 21, 2026

5  out of  5
rating by Kelly Drayton
"Fast, efficient and professional - no issues."
We responded:
"Hi Kelly, We're delighted to hear about your experience! We are glad that you enjoyed our service. We look forward to keeping up the great work! We look forward to seeing you again soon."
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meilin wu

January 19, 2026

5  out of  5
rating by meilin wu
"Asking for detail $cost, Mr. Sofrnio in good attitude to answer my question! Regarding the price , it said only for 6 months, so I will see at 6 months end!"
We responded:
"Hi Meilin, we're delighted to hear about your experience with Sofronio! We're always happy to help so don't hesitate to contact us if you ever need anything. If you ever need anything please don't hesitate to reach out to our team!"
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Stephanie Rivera

January 9, 2026

1  out of  5
rating by Stephanie Rivera
"Never has the answers to anything! Been with this agency for over 5 years. I’ve gotten help from other State Farm agencies more than this place. I love State Farm and would hate ti transfer to a different company."
We responded:
"Thank you for sharing your feedback, Stephanie. We’re sorry to hear about your experience and understand how frustrating it is to feel unsupported—especially as a long-time customer. This is not the level of service we strive to provide, and we would truly appreciate the opportunity to address your concerns directly and restore your confidence in our agency. Please feel free to contact us so we can better assist you and make this right. - Nereyda "
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Michael capano

December 17, 2025

5  out of  5
rating by Michael capano
"I found everyone very helpful and personable. Insurance is stressful, sofronio and lorraine made it easy and no stress."
We responded:
"Thank you for your kind feedback, Michael! We’re glad to hear you received a great price and that Sofronio and Lorraine helped make the insurance process easy and stress-free. We appreciate your trust in our team and are always here if you need anything. - Nereyda "
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Thomas Pierno

October 23, 2025

5  out of  5
rating by Thomas Pierno
"Lorraine was extremely helpful!"
We responded:
"Thank you for your review, Thomas! We’re so glad Lorraine was able to help and make your experience a great one. We appreciate your kind words! - Nereyda "
Profile photo of Nini Namitcheishvili

Nini Namitcheishvili

October 23, 2025

5  out of  5
rating by Nini Namitcheishvili
"Working with Nikoloz was a great experience! He made getting insurance fast and easy, and explained everything clearly. I really appreciated how responsive and honest he was throughout the process. Definitely recommend Nick if you want someone you can trust!"
We responded:
"Thank you for sharing, Nini! We’re thrilled to hear that Nikoloz made the process fast, easy, and transparent. We truly appreciate your recommendation and trust! - Nereyda "
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Dea Kiria

October 22, 2025

5  out of  5
rating by Dea Kiria
"Nikoloz was incredibly professional and patient with all my questions. He took the time to explain every detail and found me the best policy for my needs. You can tell he’s passionate about helping people. If you need insurance, Nick is the person to call!"
We responded:
"Thank you, Dea! We’re so glad Nikoloz took the time to walk you through everything and find the best policy for your needs. We appreciate your thoughtful feedback and recommendation! - Nereyda"
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Lika Sabiashvili

October 8, 2025

5  out of  5
rating by Lika Sabiashvili
"I can’t say enough good things about Nikoloz Otarashvili! He helped me bundle my auto and renters insurance and saved me a lot. Very knowledgeable, friendly, and responsive. It’s rare to find someone who genuinely cares about clients like Nick does."
We responded:
"Thank you, Lika! We're so glad to hear Nikoloz provided such great service and helped you save while bundling your car and renters insurance. We truly appreciate your kind words and recommendation! - Nereyda "
Profile photo of Al Ebner

Al Ebner

September 30, 2025

5  out of  5
rating by Al Ebner
"I had some questions about my auto ins. and called the. I spoke with Representative Lorraine Taibbi and she was very helpful and answered all my questions. I have been with this State Farm office for about 2 to 3 years and have been quite satisfied. Thank you Lorraine and others for your help Al"
We responded:
"Thank you, Al! We’re so glad Lorraine was able to answer all your questions and provide the helpful service you’ve come to expect from our office. We truly appreciate your loyalty over the past few years and look forward to continuing to support your insurance needs! - Nereyda "
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Pauline Phan

September 26, 2025

5  out of  5
rating by Pauline Phan
"Good people, very helpful, thank you!"
We responded:
"Thank you, Pauline! We’re so glad you found our team helpful and truly appreciate your kind words. - Nereyda "
Profile photo of mohammad saeed

mohammad saeed

September 26, 2025

1  out of  5
rating by mohammad saeed
"Worse broker of this planet and insurance company to do business with. Don’t believe me try it and u will know it for yourself thank you"
We responded:
"Hi Mohammad, we’re truly sorry to hear about your experience. This isn’t the level of service we aim to provide, and we’d like the chance to better understand what happened and see how we can help. Please reach out to our office directly so we can address your concerns. - Nereyda "
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Josh Dyson

September 26, 2025

5  out of  5
rating by Josh Dyson
"Great place, the staff is friendly and knowledgable about what they are offering, and I didn't have a hard time getting help with my problems."
We responded:
"Thank you, Josh! We’re glad to hear our team was friendly, knowledgeable, and able to make the process smooth for you. We appreciate your kind words! - Nereyda "
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Ryan Barberan

September 26, 2025

5  out of  5
rating by Ryan Barberan
"A great team they have honestly would recommend"
We responded:
"Thank you, Ryan! We’re so glad you’d recommend us and appreciate your kind words about our team! - Nereyda "
Profile photo of joseph demartino

joseph demartino

September 26, 2025

5  out of  5
rating by joseph demartino
"Quick, easy, & friendly. Agent I talked to was great."
We responded:
"Thanks, Joseph! We’re glad the process was quick and easy for you, and that we made it a great experience! - Nereyda "
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Drew

September 26, 2025

5  out of  5
rating by Drew
"Excellent customer service. I've never had problems resolved faster."
We responded:
"Thank you, Drew! We’re so glad we could resolve everything quickly and provide you with excellent service. We appreciate your feedback! - Nereyda "
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ToonNick

September 26, 2025

5  out of  5
rating by ToonNick
"Hands down the best service I’ve ever experienced. Everyone at this office is so friendly and professional. The atmosphere is comfortable, and they go out of their way to make you feel at ease."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear our team made you feel comfortable and well taken care of — delivering friendly, professional service is always our goal. - Nereyda "
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Elvin Frias

September 26, 2025

5  out of  5
rating by Elvin Frias
"Spoken with a really good representative about about renters insurance and they gave me a great deal for my townhouse. I appreciate the transparency and the information that they gave me. When i get a car, I'm going to them first."
We responded:
"Elvin, thank you for sharing your experience! We’re so glad our team could provide you with a great renters insurance deal and the transparency you deserve. We’ll be here ready to help when you’re ready for your car insurance too! - Nereyda "
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RandyMayCrazy

September 26, 2025

5  out of  5
rating by RandyMayCrazy
"great team great location!"
We responded:
"Thank you for your kind words! We’re so glad you’re happy with our Staten Island team — we appreciate your support! - Nereyda "
Profile photo of avelina lorenzo

avelina lorenzo

September 24, 2025

5  out of  5
rating by avelina lorenzo
"Excellent service! The team is professional, responsive, and truly cares about their clients. They sat with me and went through every question thoroughly. Highly recommend!"
We responded:
"Thank you, Avelina! We’re so glad our team could take the time to go through all your questions and provide the professional, caring service you deserve for your life insurance! - Nereyda "
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Kristin beyer

September 19, 2025

5  out of  5
rating by Kristin beyer
"If you haven’t reached out to the State Farm office I suggest that you do LORRAINE has been my agent for many years. She also does a fabulous job. She never makes me wait. Returns calls immediately and has always gotten the job done for me. Even the time is when I’ve made a mistake and she’s had to bail me out The office is a pleasure all of the girls in there are I recently switched our commercial over to them and have had to deal with Olga. She just helped me with the project I had from my job and she was able to recommend someone and worked with them getting us insurance in literally less than 24 hours where has other agents have taken weeks . If you’re looking to switch companies, I highly suggest that you reach out to Loraine and Olga over at State Farm."
We responded:
"Thank you, Kristin! We’re so grateful for your many years of trust and kind words about Lorraine and Olga. It’s wonderful to hear how consistently Lorraine has been there for you and how Olga could step in with fast, effective solutions for your commercial insurance needs. We truly appreciate your recommendation and look forward to continuing to serve you with the same dedication. - Nereyda "
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Juan Lopes

September 17, 2025

5  out of  5
rating by Juan Lopes
"Great service"
We responded:
"Thanks, Juan! We’re thrilled you had a great experience with our team! - Nereyda "
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Ishia B

September 16, 2025

5  out of  5
rating by Ishia B
"I don't know why I never came to this place in the first place but I'm glad I received their letter in the mail. honestly everyone is really nice! Thank you to Lorraine for helping me & hear me yap away lol she is honestly the best & extremely helpful!!"
We responded:
"Thank you, Ishia! We’re so glad you had a great experience and that Lorraine could assist you so effectively. Your kind words mean a lot, and we appreciate your confidence in our team. - Nereyda "